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FAQ

Returns And Refunds

How to return items, our return policy and information about refunds.

How to return?

Contact customer support as detailed in the contact page here.

The following return policy applies:
  • Returns can be made within 14days, counting from the day of delivery.
  • Items must be in the same condition, with original tags.
  • Online orders can't be returned to stores.
  • Some items require unopened, original packaging. This applies to:
    • Perfumes and/or make-up
    • Panties
    • Boxers
    • Briefs
    • Swimwear
  • Incomplete, worn, or washed items won't be accepted.
Can I exchange my product(s)?

Right now, we don’t have an exchange service. If you’d like the item in a different color or a different size, the best thing to do is to place a new order.
Any item can be returned within 14 days after you’ve received the order. It usually takes a few days for a return to reach our warehouse. Once it gets there, you’ll be refunded within 15 business days.

How long do I have to return an item?

Your online order can be returned within 14 days. We’ll take the date on your receipt as a starting point.

The following applies to all items: we can only take them back if they’re returned in the same condition as they were sent and have their original tags. Perfumes and make-up may only be returned in their original sealed wrapping, and we don’t take back gift cards. There’s a selection of items that can only be returned if they’re also unopened, still in the original packaging and unworn. This goes for:
  • Panties
  • Boxers
  • Briefs
  • Swimwear

Incomplete returns or items that have been worn or washed won’t be accepted. If pieces have deteriorated due to extensive use, it can happen that we send them back to you.

* Online orders cannot be returned in stores.

In case of a return, will I receive a refund on the shipping cost?

If an entire order finds its way back to us, we’ll refund you in full. In case of partial return, the shipping cost will not be refunded.

What can I do when I haven’t received my refund yet?

In total it can take up to 15 business days until a refund finds its way back to your card, from the moment your parcel has been sent out to our warehouse. If the refund still isn’t visible by then, contact us, so our customer service agent can take it from there.

When will I receive a refund after I return an item/an order?
  • It usually takes up to 5 working days for a return to reach our warehouse. Once it gets there the parcel is scanned, after which a refund is automatically triggered.
  • It takes about 8 to 10 working days after the returned items are scanned for the refund to find its way back to your bank account. We’ll be using the same payment method you did whilst placing the order.
  • For the latest updates on your refund, it’s easiest to check your bank account directly. If you paid by credit card, no amount has been deducted from your account, or the reserved amount will be released back to your bank account.

Need More Help?

We are available from Monday to Sunday from 10 am till 10 pm GST

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