I. Applicability

"These general terms and conditions (the "Conditions") apply to:

a) the use of any information, pictures, documents and/or other services on the following Oman online store of Calvin Klein https://www.calvinklein.om/en/, and their different versions (the “Website”).

b) the purchase of Calvin Klein branded products on the Website.

II. Terms of Use of Website

Exclusion of Liability for External Links

The Website may provide links to external Internet sites. We hereby declare explicitly that we have no influence on the layout or content of the linked pages and dissociate ourselves expressly from all contents of all linked pages of third parties. We shall not be liable for the use or content of Internet sites that link to this site, or which are linked from it. Our privacy and cookie notice do not apply to any collection and processing of your personal data on or through such external sites.

Information on the Website

The information on the Website is for general information purposes only and does not constitute advice. Even though we have composed the Website with care, the information, texts, documents, graphics, movies, music and/or other services/information on it may contain errors or be otherwise incorrect or incomplete. We do not guarantee that the Website and/or the information is free of errors, defects, malware, and viruses or that the Website and/or information is correct, up to date and accurate.

To the maximum extent permitted under applicable law, we shall not be liable for any damages resulting from the use or inability to use of the Website, including damages caused by malware, viruses or any incorrectness or incompleteness of such information or the Website, unless such damage is the result of any wilful misconduct or from gross negligence on the part of us.

We shall further not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with this Website, including – but not limited to – damages resulting from failure or delay in delivery of electronic communications, interception, or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

Intellectual Property

All brand names, logo, product names and titles used on the Website are trademarks or trade names of Calvin Klein or third-party trademark or trade name holders. You are not allowed to use or reproduce any such trademarks, logo, or trade names as this may constitute an infringement of the holder’s rights.

The rights in the Website design, texts, documents, movies, music and/or other services and the selection and arrangement thereof, and all software compilations, underlying source codes, software and all other material on this Website are owned by or licensed to Calvin Klein and/or its suppliers and subcontractors.

You are only allowed to electronically copy and to print in hard copy portions of the Website to the extent this is necessary for the purpose of placing an order with us, or for using the Website as a shopping resource. You are not allowed to make any other use of the information and materials on this Website, including reproduction for purposes other than the one mentioned above, modification, distribution, or republication. Should you wish to use materials or information from this Website, you need our prior written approval to do so.

Data Privacy

We collect and processes your personal data according to the privacy and cookie notice.

Unsolicited Ideas

In the event you post unsolicited ideas and/or materials whether consisting of texts, images, sounds, software, information or otherwise (Materials) on this Website or send these to us by e-mail or otherwise, you grant us an irrevocable, free of charge non-exclusive and worldwide right to use, copy, adapt, modify, publish and/or commercially exploit such Materials to the fullest extent in whatever form and via all media known and to date unknown for the duration of the intellectual property rights in the Materials and we shall not be bound by any confidentiality obligation in respect of such Materials.

To the maximum extent permitted under applicable law, you hereby indemnify and hold us harmless from and against all actions, claims, and liabilities, suffered, incurred or sustained by us as a result of the use and/or exploitation of the Materials infringing the (intellectual property) rights of any third party or otherwise being unlawful towards a third party.

III. Terms of Sale

Eligibility and ordering

Eligibility

You can order as a registered user or as a guest. You need an email address to place an order, and you may need to set your browser to accept both cookies and pop-ups in order to be able to use all the functionalities of the Website, which includes adding products to your shopping cart and submitting your order.

Ordering

The products offered on the Website represent an offer to purchase products from us based on the data provided on the Website. All prices indicated are in local currency amounts and include value added tax. Orders and deliveries are possible only within the United Arab Emirates, Kingdom of Saudi Arabia, Kuwait, Oman, Bahrain, and Qatar. If we are not able to execute an order, we will inform you as quickly as possible. Orders are accepted only in quantities.

When you submit an order, we will send you an email acknowledging receipt of your order ("Order Confirmation"). This does not mean that we have accepted your order. Our acceptance of the order takes place when the products are shipped to you – we will send you an email confirming that the products have been shipped ("Shipping Confirmation").

At this point a contract, containing these General Terms and Conditions, comes into existence and is binding on you and us (the “Contract”).

Products on the Website are generally in stock and ready to be sent. Any sizes that are out of stock are marked as unavailable on the website. We may have stock issues when customers order products at the same time. When we are unable to ship an item already ordered, we may cancel or reject that part of your order and you will be reimbursed or not charged accordingly. We work hard to keep our stock levels as accurate as possible. Occasionally, errors may occur. Our online collection is regularly replenished so it's worth checking back with us regularly.

If you have placed an order in error or would like to cancel an order before it is delivered, please reach out to our customer service at any of the contact details listed here. We will do our best to assist you any way we can. As Calvin Klein always strives for quick deliveries, it means there is not much time to cancel your order before delivery.

Please note that we cannot make or accept any changes to your order (address, size, color) once your order has been placed.

Fulfilment of all orders on the Website is subject to availability. We explicitly reserve the right to cancel your order for any legitimate reason, including but not limited to the following situations:

• The product is not available.
• Your billing information is not correct or not verifiable.
• Your order is flagged up by our security systems as an unusual order or an order susceptible of fraud.
• We could not deliver to the address provided by you.
• Due to circumstances or events beyond our control.

Payment and promotional offers

Payment method

You can pay for the products by credit card (MasterCard, Visa, American Express), Tabby, cash on delivery and by other means as may be applicable in your country, see here for more information on the payment process.

The maximum amount you can spend in one order varies depending on the payment method you select and whether you are a registered user or a guest. Please see here for more details.

Promotional Offers

Promotion codes are only valid for purchases on the Website, usually for single use only, unless stated differently.

For the promotion code to be applied successfully, the total order amount must exceed the value of the promotion code.

Promotion codes are non-refundable nor replaceable in case of (full or partial) returns of an order.

Promotion codes can be entered by clicking on ‘apply discount code’ when you are on the checkout page. Then click on ‘Apply Discount’.

Please note:

• Only one promotion code is redeemable per order, unless stated differently.
• Promotion codes cannot be used in combination with other existing promotions or sales.
• In case of returns, the promotion code value will be proportionally split across the ordered items.

Data check

During the payment process we may perform credit checks. Based on the outcome of those checks we may change, adjust, or decline an order and/or the selected payment method. In most cases we will offer you the option to select a different payment method. Our customer service team will not be informed of the outcome of credit checks.

Your total price

The total price specified in the final checkout screen includes tax and shipping costs. This price will be recorded in the Order Confirmation. If paying by credit card, the total amount for your entire order will be reflected on your bank statement.

Price changes

The prices of the products will be as displayed on the Website. Prices may change from time to time, but changes will not affect any order which we have confirmed in the Order Confirmation.

Delivery

As a rule, delivery time is 1 to 5 working days after shipping the order. See our delivery information for more details.

If the delivered products have obvious material or production defects, including damage caused by transport, please notify us of such defects immediately by email or phone. Not doing so will not affect your legal rights.

Retention of Ownership

You are responsible for the products following delivery of the products to the address you gave us. The products remain our property until payment is made in full.

RETURN AND CANCELLATION AND PROMOTIONAL OFFERS

Returning defective products.

You may return products delivered to you that are defective, misdescribed or otherwise not in conformity with your order. You can do so within 14 days after you receive the order. In the event your claim is justified, the purchase price and the shipping costs will be refunded. For practical information on how to return, see our return information.

Your right of withdrawal.

All products purchased on the Website may be returned within the following time frame at your own risk: within 14 days after the day on which the product(s) come into your physical possession (or into the possession of a third party other than the carrier and indicated by you)

To exercise your cancellation right, you need to:

(i) inform us of your intention to return the product(s) following the instructions below; and (ii) physically return such product(s) to us. If you return the product(s) by mail, you will have returned the products on time if you have delivered the product(s) to the carrier within the aforementioned 14 days’ period.

If you cancel your order, we will reimburse you all payments received from you, including the costs of standard delivery and administration fees (if applicable), without undue delay and in any event not later than 14 days as of the day on which we are informed about your decision to return the products. We may however withhold reimbursement until we have received the products back. The following products may not be returned: underwear, swimwear, gift cards, perfumes, and make-up (unless in original sealed wrapping).

Returned products must be returned in the same condition as they were sent – and must have their original label. We will not accept or refund products that have been worn or washed. If the products have deteriorated due to a more extensive use, we reserve the right to send the product back to the shipper.

How to exercise your right of cancellation.

To exercise your right to cancel your order, you must inform us with a clear statement about your decision to exercise your right to cancel. You can inform us by contacting us on the contact information specified here. Please provide your name, home address, details of the order and, where available, your phone number and email address.

How to return.

To help us serve you better please make sure that you fully complete the returns form. It is important that you state the reason for returning each item you return to us. Stick the returns label to the box and if using the box that we sent to you, make sure that the return label covers the original label used to ship the parcel to you. Please read our return information carefully.

No exchange for another color or product.

We do not offer an exchange service return any product that you are not fully satisfied with, for which a refund will be issued. If you would like another product or color, please place a new order.

Refunds.

Once your returned products have been checked and inspected at our warehouse, you will receive a refund e-mail notification, if a refund will be made. Your refund will be paid in store credits or to the same card or account that was used to place the order without undue delay.

Refunds usually take up to 7-14 working days to appear on your statement. The length of time depends solely on your card company’s policies. You can always check your refund status by contacting your card issuer.

In order to get a full refund, it is important that we receive the returned products in the state in which you received them: the returned products must be complete, unworn, unwashed and have all the product labels and tags intact.

IV. Miscellaneous

Contact Information

• Please note:
• CNNB TRADING DWC-LLC / Trade License Number: 8126
• Building A5, Dubai South - Office 225 – PO Box 712833
• Dubai - United Arab Emirates
• Phone: +971 4 884 7525
• Mobile: +971 50 822 8689
• Website: www.uplo.io
• Email: account@mailing.calvinklein.om

Changes

If Calvin Klein decides to change these general terms and conditions, we will post the changed terms and conditions on the Website. You are advised to regularly check whether they have changed. Existing contracts will not be affected by such changes. These terms and conditions were last modified in February 2024

Governing law and jurisdiction

These general terms and conditions are governed by the laws of the United Arab Emirates but excluding the Vienna Convention for the International Sale of Goods. The competent court in Dubai, UAE shall have exclusive jurisdiction to settle any dispute in connection with these general terms and conditions without prejudice to the right of appeal to the higher Courts.